Manager of Loss, Grief and Bereavement Programs
Huron Hospice is located on a tranquil rural estate just west of Clinton, Ontario. The four-bed residence is staffed around the clock by an RN and RPN with further support provided twelve hours daily to residents and their families by welcoming volunteers. Huron Hospice also provides supports to residents in the community of Huron County through hospice home visits and grief recovery groups. We are looking for a positive, energetic and compassionate leader to join our team. The Manager of Loss, Grief and Bereavement Programs is a 20-hour a week position based from a home office.
The Manager of Loss, Grief and Bereavement is responsible for providing grief support to the residents of Huron County. This service may be in the form of individual or small group support. It requires the manager to respond to referrals that are made to Huron Hospice by completing assessments of the clients and determining the best way to meet their needs. This role requires the manager to work in collaboration with the other managers of Huron Hospice. The Manager of Loss, Grief and Bereavement is also responsible for working with community partners to assess and respond to the needs of the residents of the county and develop programming to meet these needs. Services are provided through community groups, school groups, individual sessions and, as appropriate, referrals to other community resources.
POSTED May 3, 2021
CLOSING May 24, 2021
POSITION REQUIREMENTS
Essential Qualifications
- Certificate in Loss, Grief and Bereavement or equivalent
- Designation in social work or counselling preferred
- Experience providing individual and group grief and bereavement support
- Grief Recovery Method Program Facilitator certificate or commitment to complete certificate within six months of hire (at cost to employer)
- Minimum 3 years of Hospice or Palliative Care experience preferred
- Management experience including, but not limited to, leadership, administration, supervision of staff or volunteers, program development/evaluation, risk management, health & safety preferred
- Awareness of current trends and best practices in loss, grief and bereavement
Skills
- Superior interpersonal skills
- Exceptional group facilitation skills
- Proven organizational, client service and problem-solving skills with the ability to prioritize
- Consultative team-based management style
- Effective verbal and written communication and ability to provide clear direction
- Ability to work independently, exercise sound judgement, make appropriate decisions and accept responsibility for outcomes
- The ability to work flexible hours including days, evenings, weekends as required
- Strong community building skills
- Ability to deal with conflict constructively
- Computer skills in Microsoft based programs such as Word, Excel, and PowerPoint considered an asset.
Personal Qualities
- Compassionate and thoughtful
- Positive approach to client service and a demonstrated capacity for empathy
- Mature and professional approach
- Highly motivated and self-directed
- Ability to maintain discretion and confidentiality at all times
- Ability to interact with diverse groups
- Ability to connect with and motivate people of all ages
- Knowledge of interdisciplinary resident care processes, commitment to teamwork, and ability to collaborate effectively
- Aligned behavior with the overall mission, vision, values and code of conduct of Huron Hospice
- Serve as a positive role model for staff, volunteers, family members, health care professionals and the community.
KEY AREAS OF RESPONSIBILITY
Reporting to the Executive Director, the Manager of Loss, Grief and Bereavement Programs has these key responsibilities:
Program Development/Coordination of Services
• Develop and implement Dealing with Loss support groups and provide appropriate resources to meet the needs of the Huron County community
• Coordinate registration of participants in all loss, grief and bereavement groups and programs
• Ensure qualified individuals facilitate grief support groups and programs and provide supervision to those individuals
• Work with community partners to expand existing Hospice/Palliative Care and Dealing With Loss programs and identify the need for new programs to meet identified gaps in service based on client needs
• Participate in community health planning and identify opportunities for partnerships
Quality Control
• Support the development of a quality improvement program to identify and monitor quality indicators
• Ensure compliance with:
o Hospice Palliative Care Ontario Standards
o Hospice/Palliative Care Best Practices
o LHIN/Ontario Health Team reporting requirements
o The Grief Recovery Institute
• Monitor client care within the bereavement support programs
• Identify adequate resources for programs
• Be responsive to client concerns, complaints & compliments through satisfaction surveys and by other means
• Create files for general operations, records and statistics as required
• Maintain patient privacy and confidentiality and protect operations by monitoring confidential information processing
• Operate in compliance with Public Health, Ministry of Labour and Occupational Health and Safety Act
Financial Management
• Provide input to Executive Director for annual operating and capital budget preparation.
• Manage available financial resources in a prudent and responsible manner recognizing financial resource realities
Administration
• Ensure policy and procedures are in place and followed to support community loss, grief and bereavement programs and support groups including defined referral processes
• Collect statistical data related to support programs when appropriate
• Participate in the implementation of the strategic plan
• Participate in monthly management team meetings
Other
• Valid Driver’s License, use of reliable vehicle, and willingness to travel (travel expenses reimbursed as per Huron Hospice policy)
KEY RELATIONSHIPS AND INTERACTIONS
- Internal: Clients, Families, Executive Director, Management Team
- External: Community partners, community group participants
REPORTS TO Executive Director
PAY $25.38/Hour
INTERVIEWS We thank all those who apply but will only be contacting those who are being invited to a Zoom interview on June 2.